First Line
Consumer finds needles and disappears into thin air
What if data protection gets in the way of your research?
Transforming your crisis manual into a workable tool… How do you do it?
Everyone knows that there is no such thing as zero risk. Therefore, it is more a question of ‘when’ rather than ‘if’ your company will ever face a crisis. Crises can occ...
First Line: so long, web form?
Food companies’ customer service handles complaints on a daily basis. When a complaint is not carefully handled, it may turn into a crisis. This is where a personal approach i...
Your company targeted by activists
Activism at the company premises comes in many shapes and sizes. How do you prepare your company for activism? How do you handle physical demonstrations effectively? And how do ...
First aid for consumer complaints
When receiving a sensitive consumer complaint, a swift response is key. Proper complaint management directly affects consumer confidence in your brand and products.
How to protect your company from negative online publicity?
In the digital world, it takes only one news article, tweet or review to make or break your reputation. Take charge of your online presence so that negative buzz or fake news do...