First Line
Your company targeted by activists
Activism at the company premises comes in many shapes and sizes. How do you prepare your company for activism? How do you handle physical demonstrations effectively? And how do ...
Open sessie - First Line Coaching
Hoe reageren jouw medewerkers het best op een gevoelige situatie? Ontdek hier de do's en don'ts bij een potentiële crisis.
First aid for consumer complaints
When receiving a sensitive consumer complaint, a swift response is key. Proper complaint management directly affects consumer confidence in your brand and products.
Lunch & Learn: Gevoelige consumentenklachten
Hoe behandel je een gevoelige consumentenklacht? Via welke kanalen moet je bereikbaar zijn? En wat als het misloopt?
How to protect your company from negative online publicity?
In the digital world, it takes only one news article, tweet or review to make or break your reputation. Take charge of your online presence so that negative buzz or fake news do...
What to do when a consumer reacts in an unexpected way?
What do you do when faced with an unexpected response? How do you prepare your consumer service for the unexpected?