Complaint
First aid for consumer complaints
When receiving a sensitive consumer complaint, a swift response is key. Proper complaint management directly affects consumer confidence in your brand and products.
How is your company’s Food Defense?
Securing your residence is a given, but securing the workplace comes less naturally. Our practical experience at food companies confirms this.
What to do when a consumer reacts in an unexpected way?
What do you do when faced with an unexpected response? How do you prepare your consumer service for the unexpected?
6 lessons from our Lunch & Learn “Sensitive Consumer Complaints”
During our Lunch & Learn “Sensitive Consumer Complaints,” experts and companies provided insights into how to effectively handle challenging complaints. You can find...
A consumer finds pests in your product: now what?
Picture this: a consumer casually opens one of your products and all of a sudden, he freezes. Inside the packaging, tiny insects are crawling about. The root cause? A contaminat...
Your company in the eye of a media storm
After a tragic incident, a well-known food producer found itself in the eye of a media storm. A toddler lost their life after eating one of their products. How do you respond as...