Complaint
How a blocked product was put on the market…
March 2019 The quality department receives a complaint about a foreign body. After investigating it, the service found that the product in question should not have been on the m...
BRC FOOD 8: Make your employees the strongest link in your company.
A new year, a new version of BRC. This version draws attention to culture, awareness and engagement. At Food Security, we have been responding to these factors for many years no...
Is your crisis team ready? Take the test and let us organise a simulation exercise for you!
In the context of the Fipronil crisis, a food company had to take the necessary action. Afterwards, we were told that they had been able to successfully deal with this crisis th...
Does your first line detect the first signs of a potential crisis?
3 tips to improve your first contact with the outside world
Consumer finds needles and disappears into thin air
What if data protection gets in the way of your research?
First Line: so long, web form?
Food companies’ customer service handles complaints on a daily basis. When a complaint is not carefully handled, it may turn into a crisis. This is where a personal approach i...