Foreign body
Consumer or fraud?
Even though your company strives for a 100% quality, sometimes products are not up to standard. All companies strive for having satisfied consumers. Positive consumer feedback i...
Product tampering with needles causes debris in a sector worth millions of dollars
April 2019 September 2018/ It was global news – needles were being found in strawberries all over Australia. As they were getting closer to tracking down the criminal, needles...
How a blocked product was put on the market…
March 2019 The quality department receives a complaint about a foreign body. After investigating it, the service found that the product in question should not have been on the m...
Is your crisis team ready? Take the test and let us organise a simulation exercise for you!
In the context of the Fipronil crisis, a food company had to take the necessary action. Afterwards, we were told that they had been able to successfully deal with this crisis th...
Food Safety: once again a cultural matter
A customer returned a product to a food company (a manufacturer of fresh products) because it contains a metal object. This customer luckily noticed it in time and could prevent...
Rejected products for sale on Facebook
A food company notices that their products are being sold on Facebook, most of them are unlabeled and described as "manufacturing defects". It would concern a limited ...