Foreign body
June 2018
Foreign body
Food Safety: once again a cultural matter
A customer returned a product to a food company (a manufacturer of fresh products) because it contains a metal object. This customer luckily noticed it in time and could prevent...
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May 2018
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Rejected products for sale on Facebook
A food company notices that their products are being sold on Facebook, most of them are unlabeled and described as "manufacturing defects". It would concern a limited ...
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January 2023
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Consumer finds needles and disappears into thin air
What if data protection gets in the way of your research?
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February 2023
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Your company, the target of crime
Intentional contamination, sabotage or identity fraud… Now what?
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April 2024
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How is your company’s Food Defense?
Securing your residence is a given, but securing the workplace comes less naturally. Our practical experience at food companies confirms this.
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June 2024
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What to do when a consumer reacts in an unexpected way?
What do you do when faced with an unexpected response? How do you prepare your consumer service for the unexpected?
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