Crisis management
Food Safety: once again a cultural matter
A customer returned a product to a food company (a manufacturer of fresh products) because it contains a metal object. This customer luckily noticed it in time and could prevent...
Rejected products for sale on Facebook
A food company notices that their products are being sold on Facebook, most of them are unlabeled and described as "manufacturing defects". It would concern a limited ...
Identity and financial fraud continue to claim victims!
An existing retailer informs you by e-mail that they want to become a customer. Several checks are performed and everything seems fine. The first order is placed and delivered, ...
Social everywhere? Good agreements provide for good working conditions
From snaps, to a Whatsapp message to adding a photo to your instastory… Nowadays, there are so many possibilities to share your life with the world. The future of social media...
Non-compliant sample, every food company’s fear.
The FASFC is on the doorstep to take a few samples. Several weeks later, the analysis results are in: a fluid that’s in contact with the products is non-compliant… What now?...
Does your customer abroad have instructions in case things go south?
All of a sudden, the FASFC is at your door… and you are completely taken aback. What if your customer abroad did not inform you about a problem with your product? Does your cu...